Terms of Service

Baitify operates strictly as a Software-as-a-Service (SaaS) technology infrastructure and management portal. Baitify is not a licensed tourism agency, tour operator, hotelier, or real estate broker under Egyptian Law No. 38 of 1977 or Law No. 8 of 2022. Access is granted exclusively to property owners, hosts, and authorized hospitality operators.

Property owners and hosts are independently and solely responsible for maintaining valid legal title, operational safety, municipal permits, and statutory guest identity registration (National ID / Passport registration with local authorities) as required by Egyptian law.

All digital payment transactions, credit card charges, and mobile wallet transfers are processed securely through Central Bank of Egypt (CBE)-licensed payment service providers (including Paymob) and regulated partner banks. Baitify does not act as a deposit-taking entity, bank, or unlicensed escrow agent under Banking Law No. 194 of 2020.

Financial payouts to registered Egyptian host bank accounts or mobile wallets (Instapay, Vodafone Cash, Bank Transfer) are initiated forty-eight (48) hours following confirmed guest check-in, net of standard payment gateway processing fees.

Property owners may cancel their recurring SaaS subscription tier at any time through the Admin Billing Portal. Cancellation takes effect at the conclusion of the active prepaid billing cycle. Subscription fees already collected are non-refundable except in documented cases of prolonged, unmitigated SLA failure.

Guest reservation cancellations, modifications, and refunds are governed strictly by the individual host's published cancellation policy (Flexible, Moderate, or Strict) as displayed at checkout.