SaaS Platform Agreement

Baitify operates strictly as an independent Software-as-a-Service (SaaS) and technology aggregator platform. Baitify is neither a travel agency, tour operator, hotelier, nor real estate broker under Egyptian Law No. 38 of 1977 or Law No. 8 of 2022. Baitify grants the Property Owner / Host (hereinafter 'Tenant') a non-exclusive, non-transferable, revocable license to access the Baitify PMS platform, including the dashboard, reservation systems, and automated communication engines. Under our multi-tenant database isolation framework, all Tenant records—including customer database tables, reservation calendars, and financial ledger data—are logically isolated. Under no circumstances shall Baitify cross-reference, share, or monetize Tenant database records with other users of the system or external third parties, in full compliance with Egyptian Personal Data Protection Law No. 151 of 2020.

The Tenant agrees to pay all fees associated with their selected Subscription Plan (Starter, Pro, Enterprise) as outlined in the Platform Billing interface. Subscriptions are billed in advance on a recurring monthly or yearly cycle. Unlike standard commission-based booking marketplaces, Baitify charges no commission fees or transaction charges on guest bookings processed through your tenant instance. Invoices not disputed within fourteen (14) calendar days of generation are deemed accepted. Unresolved balances after thirty (30) days will result in automated portal restriction.

Baitify operates strictly as a technology orchestration interface and does not act as a bank, deposit-taking institution, or unlicensed escrow entity under Central Bank of Egypt (CBE) Banking Law No. 194 of 2020. All electronic payment acquiring, card processing, temporary holding, and disbursements are executed exclusively through CBE-licensed Payment Service Providers (Payment Facilitators, including Paymob) and regulated acquiring partner banks. Payouts to the Tenant's registered Egyptian bank account or mobile wallet (Instapay, Vodafone Cash, Bank Transfer) will be initiated forty-eight (48) hours following successful guest check-in, net of standard payment gateway processing fees or disputed service claims. If a guest submits a documented dispute regarding severe property misrepresentation within twenty-four (24) hours of arrival, funds will be withheld by the payment processor pending mutual resolution.

The Tenant warrants that all listed properties are owned, leased, or managed by the Tenant under valid legal title, and that descriptions, amenities, and calendars are accurate and synchronized. The Tenant bears sole and absolute legal responsibility for complying with all applicable Egyptian lodging regulations, municipal holiday-home permits (Ministry of Tourism Law No. 8 of 2022), and statutory guest identity reporting (including National ID / Passport registration with tourism and local police authorities as mandated by law). In the event of a double-booking or cancellation initiated by the Tenant due to unsynchronized channels, the Tenant is fully liable for relocation costs or guest compensation. Baitify does not assume liability for structural property damages, guest conduct, or theft.

Baitify utilizes artificial intelligence modules (including Google Gemini API integrations) to optimize pricing models and auto-generate property descriptions. The Tenant retains ownership of all media and text uploaded to the system. However, the Tenant grants Baitify a worldwide, royalty-free, non-exclusive license to use, display, modify, and distribute uploaded content for marketing and optimization purposes. AI-generated descriptions must be verified by the Tenant before publishing; Baitify disclaims all liability for descriptive inaccuracies generated by automated models.

Baitify commits to maintaining a minimum monthly uptime Service Level Agreement (SLA) of ninety-nine and nine-tenths percent (99.9%), excluding planned structural maintenance. All communication channels, transaction ledgers, and databases are encrypted using TLS 1.3 in-transit and AES-256 at-rest. In compliance with Article 2 of Egyptian Cybercrime Law No. 175 of 2018, the platform retains encrypted connection logs, user IP traffic data, and access ledgers for a minimum statutory period of one hundred and eighty (180) consecutive days. In the event of an unscheduled SLA breach exceeding twelve (12) consecutive hours, Tenants may request proportional subscription credits.

Either party may terminate this agreement at any time with thirty (30) days prior written notice via digital support ticket or support email channels. Baitify reserves the right to immediately suspend or permanently terminate Tenant accounts without notice under the following conditions: (a) non-payment of subscription fees exceeding thirty (30) past-due days, (b) fraudulent property listings, (c) illegal acts or host violations of local hospitality laws, or (d) any action determined by platform engineers to compromise multi-tenant database integrity.

This SaaS Platform Agreement shall be governed by, and construed in accordance with, the laws of the Arab Republic of Egypt. Any dispute arising out of or in connection with this agreement shall be referred to and finally resolved by binding arbitration administered by the Cairo Regional Centre for International Commercial Arbitration (CRCICA) in accordance with its Arbitration Rules. In compliance with Egyptian Consumer Protection Law No. 181 of 2018, in the event of any discrepancy, ambiguity, or divergence of interpretation between the English and Arabic texts of this Agreement, the Arabic text shall legally prevail before all Egyptian judicial, arbitral, and administrative authorities.