Refund & Cancellation Policy
Clear, transparent rules governing SaaS subscription cancellations for property hosts and accommodation booking refunds for guests, in full compliance with Egyptian Consumer Protection Law No. 181 of 2018 and Central Bank of Egypt regulations.
Host & Property Owner SaaS Subscriptions
Cancel Anytime via Portal
You can cancel recurring billing for Starter, Pro, or Enterprise tiers directly from your Admin Billing settings without penalty or hidden cancellation fees.
No Interruption of Active Cycle
Upon cancellation, your properties, calendar syncs, and guest engine remain fully functional until the end of your prepaid period.
Documented SLA Downtime Guarantee
Prepaid subscription fees are non-refundable except in documented cases of unmitigated platform downtime exceeding 12 consecutive hours.
Guest Reservation Cancellations & Paymob Refunds
Each property on Baitify adopts one of four standardized cancellation policy tiers set by the host and displayed transparently to guests during booking checkout (processed online via Paymob or on-site):
1. Flexible (24 Hours)
Recommended100% refund up to 24 hours before check-in time. Non-refundable if cancelled within 24 hours of arrival.
2. Moderate (5 Days)
Balanced100% refund up to 5 days prior; 50% refund between 24h & 5 days notice. Non-refundable within 24h.
3. Strict (14 Days)
High Security50% refund up to 14 days prior to check-in; strictly non-refundable within 14 days of arrival.
4. Non-Refundable
Max Lock0% refund on room rate at all times. Cleaning fee (if applicable) is 100% refunded if cancelled before check-in.
Cash on Arrival & On-Site Payment Policy
For properties where hosts enable the «Cash on Arrival / Pay on Site at Check-in» payment option, the following operational rules govern cancellations and settlements:
Cancellation Prior to Arrival
Since no physical cash is exchanged prior to check-in, cancelling before arrival voids the on-site cash obligation immediately with zero penalty on the cash portion. Any online reservation deposit paid follows the property's selected cancellation tier.
Early Departure After Cash Payment
Once a guest arrives and pays cash directly to the host on-site, any refund for unused nights due to early departure must be settled directly between the guest and the host on-site. Baitify does not physically collect, hold, or disburse paper cash.
Electronic Refund Processing Channels & Timelines (Paymob)
• Electronic refunds are returned strictly to the original payment method used during checkout (Credit Card, Debit Card, Meeza, or Mobile Wallet/Instapay) in accordance with Central Bank of Egypt anti-fraud and banking compliance rules.
• Electronic refund settlement timelines typically take 5 to 14 banking business days depending on the guest's issuing bank clearance cycle.
• If a cancellation is initiated by the host or results from an unsynchronized double-booking, the guest receives an immediate 100% full refund with zero cancellation deductions.
Governing Law & Consumer Protection
This policy is governed by the laws of the Arab Republic of Egypt, including Consumer Protection Law No. 181 of 2018. In accordance with statutory rules, in the event of any divergence between the English and Arabic texts, the Arabic version legally prevails before Egyptian judicial and administrative bodies.